Refund Policy

This policy applies to Tourviewer paid plans supplied by Wyndham Knox Limited. It forms part of our Terms of Service.

Cancelling

You can cancel at any time from the Billing page (Manage billing), or by emailing will@mytourviewer.com. Your plan stays active until the end of the billing period you've already paid for.

No partial-month refunds

Plans are billed monthly in advance. We don't give refunds or credits for part-months, for unused time, or for unused tours, guests or guides.

Moving to Free

When a paid plan ends, your company moves to the Free plan. Your account and tours are kept, but tours over the Free limit become read-only until you upgrade again.

When we do refund

We refund charges we made in error (for example, a duplicate charge), and where the law requires it. Email will@mytourviewer.com with the details and we'll sort it out.